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Guarantee & Product Returns
Please inform us of any damaged or defective items within 90 days of delivery where we will replace the item FOC or offer a full refund at our discretion. You may be required to return the damaged or defective item(s). This does not affect the manufacturer’s warranty where it applies.
Similarly, if an order is incorrect in anyway, please notify us within 90 days of purchase. We will endeavour to correct your order as soon as we can. You may be required to return incorrect order items.
If, for any other reason, you wish to return an item then please call us beforehand stating the reason within 90 days of receiving your order. Per our no-quibble money back guarantee, we will provide a refund in full for a single item if you are in any way dissatisfied, even if it has been used. Please note that refunds for opened/used products are limited to 1 item.
Any additional ordered items are still eligible for a refund but they must be returned unopened, in the original packaging and in the condition they were sent. A refund will be issued minus the original delivery charge.
Please call for us for authorisation before returning any items. Refunds will only be credited to the same credit or debit card originally used to purchase the goods.
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It is very important to us that our products perform exactly as described and that you are entirely satisfied with your purchase.
